Wattle Wink Privacy Policy

Who we are

This policy explains information handling for the Wattle Wink website and general enquiries sent to us. “We”, “us” and “our” mean Hafiz Sabir Ali trading as Wattle Wink.

Hafiz Sabir Ali trading as Wattle Wink
ABN: 93 554 802 561
Mudgee NSW 2850, Australia
Postal contact: PO Box 580, Mudgee NSW 2850, Australia
Email: support@wattlewink.com.au

Website and email enquiries

The website pages provided by Wattle Wink do not include analytics scripts, advertising trackers, embedded third-party media, a sign-in system or contact forms. Fonts and images are served with the website. The website code does not set cookies or use browser local storage.

Serving a website involves technical information such as an IP address, browser details, requested URL and request time. Hosting or network providers may process or log that information to deliver and protect the site. Netlify hosts this website and may process technical request information for delivery, security and service operation. Provider-held logs and recovery copies are subject to applicable service settings and retention practices.

Email links open your email application. If you contact support@wattlewink.com.au, we receive your email address, message and attachments. We use the information to respond to enquiries, investigate website issues and handle privacy requests or complaints. We use Microsoft 365 (Outlook) to receive and store support email. Microsoft processes email information to provide that service.

Please do not send passwords, payment-card details or unnecessary personal information. Crop or redact screenshots and receipts before sending them.

Service providers and overseas processing

Website and email providers process information needed to deliver pages and correspondence. We may also disclose information where required by law or reasonably necessary to address fraud, security incidents or legal claims.

We use Netlify to host this website and Microsoft 365 (Outlook) for support email. These providers may process information outside Australia, including in the United States and other locations where they or their service providers operate. Processing locations depend on the service and configuration. See Netlify’s Privacy Policy and the Microsoft Privacy Statement for information about their practices and international safeguards.

Retention and security

We keep support correspondence only for as long as reasonably necessary to resolve enquiries, handle related disputes and meet applicable legal obligations. We then delete or de-identify it.

We will use reasonable safeguards appropriate to information under our control. No electronic storage or transmission is completely secure.

Requests and privacy complaints

Email support@wattlewink.com.au to request access to, correction of or deletion of personal information we hold, or to make a privacy complaint. Describe the information or issue and the outcome you seek. You can also write to our postal contact address above.

We will review your request, seek only information reasonably needed to verify identity or investigate it, and explain the outcome or any lawful reason a request cannot be fulfilled. If more information or time is needed, we will let you know. Applicable law may provide additional rights, including withdrawal of consent, objection to processing or data portability.

If you remain dissatisfied, you may contact a regulator with jurisdiction, including the Office of the Australian Information Commissioner where applicable.

Policy changes

We will revise this policy when our website or information-handling practices change and show the publication or revision date. Where required, we will give additional notice or obtain separate consent. Continued use does not replace consent required by law.